Wrong shade: If we send a different shade than you ordered, we’ll send the correct one and cover shipping.

Exchanges: Hair may be exchanged for another shade if it is unused, unwashed, and free of product and odors. Exchange shipping costs are the stylist’s responsibility. Exchanges must be requested within 14 days of delivery.

Quality concerns: Email photos and the order number to contact@yvonneboydco.com. If we confirm a defect, we’ll replace the affected hair and cover shipping.

Damaged or lost packages: Contact us right away. If your package arrives damaged, keep the packaging and take photos so we can help file a UPS claim.

Shipping: Orders placed before 3pm ET (2pm CT) on business days ship the same day.